Job Description

The Office of Referring Physician Relations is UPMC’s patient transfer and communication center, a fast-paced and ever-changing environment that is responsible for overseeing 4 facilities’ hospital operators (including Presby, Shadyside, Magee, and Children’s), including incoming calls, emergency codes,  and facilitating inpatient consults .

We are hiring a full-time telephone operator to join our team in Oakland, PA! This position will work night shift from 11:00pm-7:00am. May be required to cover other shifts as needed. 

The ideal candidate will have prior customer service experience, strong written & verbal communication, and Microsoft Office experience.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

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