Job Description

Job Description

Job Description

Position Summary

Responsible for designing, delivering, and managing training programs that support operational excellence across multiple departments. This role is responsible for overseeing the Wise Tail learning platform, developing engaging and effective training content, and ensuring that all team members are equipped with the knowledge and tools necessary to succeed in their roles. The Learning Specialist will collaborate with cross-functional teams to integrate department-specific processes and tools into the learning ecosystem. Additionally, this role will develop structured career paths to support internal growth into leadership roles within the organization. Ensures that Quest vision, values and founding principles are effectively modeled, communicated, understood, and practiced.

Essential Duties and Responsibilities

· Administer and manage the Wise Tail learning management system (LMS), including user access, content uploads, reporting, and platform optimization.

· Monitor engagement and completion metrics to ensure training effectiveness and compliance.

· Design and deliver training modules that incorporate department-specific tools and workflows.

· Utilize a variety of instructional methods including e-learning, video, live webinars, and in-person sessions.

· Analyze, communicate, and disseminate various status level reporting regarding menu planning software compliance.

· Partner with department heads to ensure training content is accurate, up-to-date, and aligned with business goals.

· Evaluate training effectiveness through feedback, assessments, and performance metrics.

· Stay current with industry trends and best practices in adult learning and instructional design.

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

· Bachelor’s degree in education, Instructional Design, Business or any field with equivalent work experience.

· Strong knowledge of the food service and hospitality industry in multiunit environments.

· 2+ years' experience in training, instructional design, or learning and development.

· Experience with LMS platforms.

· Strong project management and organizational skills.

· Excellent communication and interpersonal skills.

· Requires extensive hours at times and 20% travel (local)

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Demonstrated commitment to Quest vision, values, and mission through actions daily.

· Ability to maintain professionalism and a positive attitude in a highly engaging and fast-paced workplace.

· Demonstrated skill with developing long-term strategic plans and lead/participate in short-term operational implementation (ability to be both strategic and tactical)

· Keen analytic, organization and problem-solving skills.

· Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt as appropriate to exceed their needs.

· Proven skill to anticipate the needs of team members and proactively assists them to meet a common goal.

· Demonstrated ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects.

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