TICKET WRITERS - SPORTS BOOK Job at Hard Rock Hotel & Casino Bristol, Bristol, Washington County, VA

RFJUcFRwd2Q4OFVUUDhXLzZkSU4wM2w5L0E9PQ==
  • Hard Rock Hotel & Casino Bristol
  • Bristol, Washington County, VA

Job Description

Job Description

Job Description

Overview

The Sportsbook Ticket Writer processes wagers for customers who are betting on the results of sporting events, and is responsible for efficient and timely transactions and outstanding guest service.

Responsibilities

  • Professionally engages with patrons to effectively resolve disputes and answer questions and enhance the guest experience.
  • Maintains and balances a till for use in issuing and redeeming tickets and vouchers, including following company void and cash handling procedures.
  • Communicates and promotes our wagering options and promotions to patrons.
  • Has a strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
  • Maintains a neat and well-stocked window for the next shift.
  • Adheres to all rules and regulations set forth by the Property and by the Virginia Lottery.
  • Consistently demonstrates values and behaviors consistent with the Hard Rock brand.
  • Understands sports wagering terminology/products, and manages customer expectations.
  • Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
  • Must be able to stand or walk for long periods of time and work in a loud, smoking environment
  • Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends

Qualifications

  • 1+ years’ experience in Gaming and or Sportsbook related roles preferred
  • Strong background and in-depth knowledge of the gaming industry and betting process preferred
  • Customer Service experience required
  • Prior cash handling experience required
  • Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.

Currently located in or willing to relocate to Bristol, VA area

Job Tags

Relocation, Flexible hours, Shift work, Night shift,

Similar Jobs

ALDI USA

Paralegal to General Counsel (Naperville) Job at ALDI USA

 ...Join our Legal team as a Paralegal where you'll support the General Counsel. In this role, you'll dive into a variety of exciting tasks...  ...Physical Requirements: Work may be performed in an office, remote office or a combination of both where a computer and office equipment... 

Shannon Health

Graduate Vocational Nurse / Graduate Nurse Job at Shannon Health

 ...clinical specialty and age ranges within specific unit. Education Education Type Program of Study Required/Preferred High School Diploma N/A Required Completed and Passed an Accredited Program Nursing Required Certification & Licensures... 

Horizon Media Inc.

Senior Analyst, Search Engine Marketing Job at Horizon Media Inc.

Senior Analyst, Search Engine Marketing page is loaded Senior Analyst, Search Engine Marketing Apply locations New York time type Full time posted on Posted 30+ Days Ago job requisition id R0015179 Job DescriptionWho We AreHorizon Media ,founded in 1989 by BillKoenigsberg... 

Vestas

Lead Crane Operator Job at Vestas

 ...Lead Crane Operator The Lead Crane Operator is a non-exempt operator that, in addition to being a member of their specific department team, is responsible for assuring; efficient and appropriate utilization of resources, compliance with legal / regulatory requirements... 

CHRISTUS Health

RN, Registered Nurse - ECC Forensic Nursing - PRN Job at CHRISTUS Health

 ...Description Summary: The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues...