Job Description

Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Maxonic Inc. Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Telecommunications Attendant I. Job Details Job Title: Telecommunications Attendant I Job Type: Contract Job Location: Stanford, CA Work Schedule: On-site Rate: $29, Based on experience Job Description Under general supervision, Telecommunications Attendants act as the primary point of public contact to answer, process, page and direct calls serving the faculty, staff and students of the University, Medical Center and SLAC. This includes handling the critical calls associated with the Medical Center and Lucile Packard Children\'s Hospital. Telecommunications Attendants report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead. Attendants work independently as well as share group responsibilities with other employees as needed. Responsibilities Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls. Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems. Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy. Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies). Provide off-hours coverage and support for client entities. Utilize call center and collaboration applications and systems to ensure first call resolutions. Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms. Participate in process and performance improvement efforts: act as a mentor to co-workers, assist with training, and review/update/improve processes and documentation. Adhere to safety rules. Requirements Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting. Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills. Ability to interface effectively with high-level professionals, managers, supervisors, and other clients. Ability to exercise tact and diplomacy under pressure. Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute). Hands-on experience with MAC or DOS systems and console operations. Familiarity with automated paging systems. Ability to work in a team environment and effectively contribute as a member of a team. Thorough knowledge of client (University, Medical Center, SLAC), of dispatch procedures and routines, and knowledge of medical terminology and disciplines. Physical Requirements Constantly stand/walk, sit, use a computer, use a telephone, grasp lightly/fine manipulation. Ability to be on duty without leaving the console for three or more hours at a time. Working Conditions May be required to work overtime on weekends, holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours. Required to remain on duty without leaving the console for three or more hours at a time. About Maxonic Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Jaspreet Singh (Jaspreet.s@maxonic.com) or (510) 613-4990 for more details. #J-18808-Ljbffr Maxonic Inc.

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