Job Description

Overview ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California, is the single most reliable partner in the acceleration of growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why is ServiceRocket the place for you A 20+ year tech services expert of many solutions and partnerships with industry giants. Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. We are recognized for our innovation, impact, and outstanding customer support, including the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. Visit our website to learn more and become a part of our Rocketeer Nation. The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunities/processes around outsourced solutions, systems integration, or other proprietary tools. What you’ll be doing Design, develop, and implement high-quality solutions, including architectural system design Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements Provide experienced guidance, feedback, and recommendations to customers based on established best practices Support the roll-out, adoption, and scaling of provided solutions for customers Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship Advise on internal tools and processes as a senior member of the technical team Promote yourself as a subject matter expert and valued member of the community Assist with proposal development and statement of work definitions Engage with potential customers on sales calls as a technical resource, advising on product solutions What you’ll bring to the table Bachelor’s degree in Computer Science, Information Technology, Mathematics, or related technical disciplines 3+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc) A successful history in customer engagement and demonstrated exceptional consulting and influencing skills Excellent analytical skills with the ability to take a holistic view across a range of domains Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions Excellent communication skills, including workshop facilitation, written and verbal communication Experience with Agile development methodologies Proficiency in technical skills such as command line (Unix preferred), SQL, script development, software configuration, and other related technical skills Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting) Familiarity with ITIL and ITSM principles Experience in UAT testing and test use-case development Knowledge of cloud technologies Your leaders Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and authenticity. With him and your manager in the Delivery Team, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level! Perks Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. Stock options: you have the opportunity to participate in the ownership of the company. Health insurance: we support you and your family–your well-being matters. Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. Career pathways program: you can grow horizontally, vertically, or any way you want. Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture. Our Selection Process Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet a Talent Acquisition member who will guide you through the process. You’ll then meet the hiring team and the executive of the area. Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career! Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Only shortlisted candidates will be notified. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance. Recruiting fraud alert: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page. Recruiters will never request payments or sensitive information. If unsure, please email careers@servicerocket.com. #J-18808-Ljbffr ServiceRocket

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