Job Description

Job Description

Position Summary/Objective:

The Technical Writer's primary responsibility is to develop expertise in AstroNova products and create technical publications that help customers succeed with those products.

AstroNova is looking for an individual who:

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• Will be responsible for creating technical publications that help customers install, configure, use, and maintain AstroNova products
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• Communicates clearly with grammatically correct, informative content
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• Has an exceptional attention to detail and high quality standards
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• Can demonstrate success in developing multiple publication projects simultaneously from start to completion
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• Identifies the information needs of customers and delivers innovative solutions to meet those needs
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Duties and Responsibilities:

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• Create and maintain technical publications such as user guides, service guides, help systems, application notes, training materials, and other publications
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• Develop expertise in hardware and software products through hands-on experience, review of engineering documents/schematics, and conversations with subject matter experts
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• Write clear and comprehensive instructions that guide readers through complex technical tasks
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• Proofread and edit a wide variety of technical publications for accuracy, consistency, branding, professionalism, and compliance
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• Stay informed about changes in technical communication tools and trends to implement best practices for continuous improvement
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• Occasionally travel to other AstroNova locations for training
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Required Education and Experience:

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• Bachelor's degree in English, Communication, Journalism, or a related field
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• 2-3 years related experience in technical writing, technical support, or a related field
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• Excellent writing, editing, and proofreading skills
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• Experience documenting hardware and software systems, and the ability to quickly learn new tools and technologies
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• Strong collaboration, planning, organizational, presentation, and project management skills
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• Goal oriented and able to work under pressure to handle multiple tasks and priorities to meet both internal and external deadlines
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• Ability to deal positively with constructive criticism, unexpected developments, and diverse perspectives
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• Technical skills including Microsoft Windows and Office, Adobe design tools, and markup languages such as HTML and XML
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Preferred Skills, Experience, and Certifications:

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• Experience developing user guides, service guides, help systems, and training materials for hardware and software technology products
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• Technical illustration using CAD and 3D modeling software
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• Adobe FrameMaker, InDesign, Acrobat, Illustrator, and Photoshop
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• Familiarity with markup languages and lightweight markup languages
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Job Tags

Work at office,

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