Job Description

Overview

This Privacy Policy ("Policy") applies to PSP Group, LLC its affiliates, subsidiaries, divisions and designees. ("PSP" or "we"). This Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer Personal Information. This Policy covers Personal Information we collect anywhere including our Pet Supplies Plus retail stores, our websites at PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and any other websites where we post this Policy (collectively the "Site"). This Policy also applies to Personal Information we may collect, share, and use from the emails and other communications you receive from us. By accessing, viewing, or using this Site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use. If you do not wish to be bound by this Privacy Policy and our Terms of Use, please do not use this Site.

INFORMATION WE COLLECT

We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.

Automatic Anonymous Information

What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data. The information that is automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.

Cookies

Like many websites, our Site uses cookie technology. A cookie is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us remember information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make checkout faster. It also helps us make shopping more personal to you. You can set your browser to not accept cookies, however some services on our Site may not be available.

Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.

Interest Based Advertising

Mouse Movements and Keystrokes

Pixel Tags

Third Party Analytics

Third Party Reviews

We may also use companies to help us collect information about our products or instore experiences. These companies may use their own cookies and web beacons on our Site.

Personal Information

• You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password.
• We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own.
• We may collect information you give us when you buy or use our products and services (services include, but are not limited to, grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.

Childrens Online Privacy

Our Site is designed for a general audience. We do not knowingly solicit or collect Personal Information as defined by COPPA from children under 13. If you are a parent or guardian and believe that we have collected such Personal Information other than as permitted by COPPA, please Contact Us.

USE OF INFORMATION

When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things:

• Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
• Provide customer service to you.
• Communicate with you by postal mail, e-mail, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications").
• Find products and services you may like based on your past orders and activities.
• Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
• Detect, prevent and enforce against fraudulent, malicious or illegal acts.
• Run contests, sweepstakes, programs and surveys.
• Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. In addition to the laws in your country of residence, the United States has certain laws that apply to your Personal Information. These laws may require us to disclose Personal Information to the United States government and other government authorities.
• Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get Pet Supplies Plus Marketing Communications to the right address. We may also do this to help improve your experience and make it more personal.
• Meet legal, regulatory, insurance, security and processing requirements.
• For other purposes with your consent or as permitted or required by law.

DISCLOSURE OF PERSONAL INFORMATION

We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or otherwise with your express consent. We may disclose your Personal Information to third parties:

• With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies.
• As needed to meet legal, regulatory, insurance, audit, and security requirements.
• For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
• meet any applicable law, regulation, legal process or enforceable governmental request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent, or otherwise address fraud, security or technical issues.
• protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law.
• As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Pet Supplies Plus our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Pet Supplies Plus, its customers, or any person.
• In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction.
• We may also share information that does not directly identify you. This information may be in aggregated or anonymous form.

INFORMATION CHOICE AND ACCESS

• You can "opt-out" of Pet Supplies Plus Marketing Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests:
• Follow opt-out instructions in promotional e-mails we send to you.
• Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and e-mail address. Also, tell us what information you would like to access, change or add to our "opt-out" list. This will help us process your request.
• If you "opt-out" of our Pet Supplies Plus Marketing Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information.

SECURITY OF PERSONAL INFORMATION

Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.

QUES

QUESTIONS OR CONCERNS

If you have questions or concerns about how we use your Personal Information, please contact us.

CHANGES/UPDATES TO THIS POLICY

If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make any changes to this Policy, we will display the effective date of this Privacy Policy at the top of this page.

SUPPLEMENTAL PRIVACY NOTICES FOR SELECT STATES

Privacy Notices by State

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California.

INFORMATION WE COLLECT

Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months:

Category A: Identifiers

Examples : A real name, Internet Protocol address, email address, or other similar identifiers.

Collected: YES

Category B: Personal information categories listed in the California Customer Records statute

Examples : A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, drivers license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected : YES

Category C: Protected classification characteristics

Examples : Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, sexual orientation, etc.

Collected: NO

Category D: Commercial information

Examples : Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Collected: YES

Category E: Biometric information

Examples : Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier. Collected: NO

Category F: Internet or other network activity

Examples : Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Collected: YES

Category H: Sensory data

Examples : Audio, electronic, visual, etc. Collected: NO

Category I: Professional or employment-related information

Examples : Job history or performance evaluations. Collected: NO

Category J: Non-public education information

Examples : Education records. Collected: NO

Category K: Inferences drawn from other personal information

Examples : Profile of preferences, psychological trends, etc. Collected: NO

Personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the CCPA's scope, like HIPAA, CMIA, or sector-specific laws.

We obtain the categories of personal information listed above from the following sources:

• Directly from you, for example from forms you complete or website usage details that are collected automatically.
• Indirectly from you, for example from observing your actions on our website.

USE OF PERSONAL INFORMATION

We may use, or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason you provided the information.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

SHARING PERSONAL INFORMATION

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers
• Category B: Personal information categories listed in the California Customer Records statute
• Category D: Commercial information
• Category F: Internet or other network activity

We disclose your personal information for a business purpose to the following categories of third parties:

• Service providers.
• Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we have not sold any personal information.

YOUR RIGHTS AND CHOICES

The CCPA provides consumers with rights regarding their personal information. This section describes your CCPA rights and how to exercise those rights.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (data portability).
• If we sold or disclosed your personal information for a business purpose, separate lists.

DELETION REQUEST RIGHTS

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. We will delete your information unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us to:

• Complete the transaction, provide a product or service, or perform our contract with you.
• Detect security incidents, protect against malicious activity, or prosecute those responsible.
• Debug products to identify and repair errors.
• Exercise free speech or comply with legal obligations.
• Engage in public or peer-reviewed scientific research in the public interest.
• Enable internal uses aligned with consumer expectations.
• Comply with legal obligations.
• Make other internal uses that are compatible with the context.

EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS

To exercise access, data portability, and deletion rights, please submit a verifiable consumer request to us. You may:

Only you or a person registered with the state may make a verifiable request related to your personal information. You may also make a request on behalf of your minor child.

You may only make a verifiable request twice within a 12-month period. The verifiable request must:

• Provide sufficient information to verify you are the person about whom we collected personal information.
• Describe your request with sufficient detail to allow us to respond.

We cannot respond if we cannot verify your identity or authority. Making a verifiable request does not require you to create an account. We will use information provided in a verifiable request to verify identity.

We endeavor to respond within 45 days. If we need more time (up to 90 days), we will inform you of the reason and extension. We will deliver our response by mail or electronically. Any disclosures will cover the 12-month period preceding the request. For data portability, we will provide information in a readily usable format by electronic means.

We do not charge a fee to process or respond to a verifiable request unless it is excessive, repetitive, or unfounded.

NON-DISCRIMINATION

We will not discriminate against you for exercising CCPA rights. We will not deny goods or services, charge different prices, or provide different quality of goods or services, except as permitted by the CCPA. We may offer financial incentives permitted by the CCPA with terms describing the program. Participation requires prior opt-in consent.

Californias Shine the Light law permits residents to request information regarding our disclosure of personal information to third parties for direct marketing purposes. To request, please contact us via our website.

CHANGES TO OUR PRIVACY NOTICE

We reserve the right to amend this privacy notice. Changes will be posted with the effective date at the top of the Privacy Policy page.

CONTACT INFORMATION

If you have questions or comments about this notice, the ways we collect and use your information, or wish to exercise your rights under California law, please contact us as follows:

Privacy Notice for Residents of Colorado, Connecticut, Oregon, Texas, and Virginia

This Privacy Notice supplements the information contained in our Privacy Policy above and applies solely to residents of Colorado, Connecticut, Oregon, Texas, and Virginia. You may make the following requests, subject to applicable exceptions:

• Confirmation/Access: Confirm whether we process your Personal Information and provide a copy. Oregon residents may also request a list of specific third parties to whom we have disclosed Personal Information.
• Deletion: Request deletion of your Personal Information.
• Correction: Correct inaccurate Personal Information.
• Opt-out of Targeted Advertising: Stop using Personal Information for targeted advertising.
• Opt-Out of Sale: Request to opt-out of the sale of your Personal Information.

If you have questions or comments about this notice or wish to submit a request, please contact us. We may deny requests and will explain why. If you are not satisfied, you may appeal by calling 1-866-477-7748 or via the Contact Us function. Personal Information does not include information about job applicants, employees, or certain third-party interactions.

Residents may designate an agent to submit opt-out requests on their behalf. Proof of identity and authority is required. From time to time, we or our vendors may collect Personal Information in connection with promotions or benefits and may disclose such information to the described third parties.

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