Job Description

Site Reliability Engineer

About HappyRobot

HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo

Our AI workers connect to any system or data source to handle phone calls, email, messages

We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.

We raised a Series A round from a16z and YC and were growing very fast .

We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something greatready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.

About the Role

We're looking for a Site Reliability Engineer to take the lead on scaling our operational resilience as we grow. Youll own the stability, observability, and debugging workflows that keep our systems running smoothly. You'll be the go-to person for untangling complex failures in real time, designing tools that turn chaos into clarity, and helping us shift from reactive to proactive operations.

This is a high-impact, high-trust role where youll shape how reliability is done - reducing incident load, building internal tooling, and directly improving developer focus and system uptime. If you love getting to the root of hard problems and making systems (and teams) stronger, this is your moment.

Must-Have

• 1+ years of hands-on experience debugging production systems (logs, traces, incidents, etc.)
• Strong problem-solving skills and ability to dive into unfamiliar backend codebases
• Comfort with Python and Go for reading code and writing small tools/utilities
• Familiarity with observability and monitoring tools (e.g., Datadog, Prometheus, Sentry)
• Clear, calm communication under pressure especially during live incidents

Nice-to-Have

• Experience working with distributed systems or services at scale
• Built or maintained internal tooling for on-call teams or reliability workflows
• Familiarity with deployment pipelines, CI/CD, or infra-as-code
• Experience improving system observability (e.g., custom metrics, traces, log pipelines)
• Opportunity to work at a high-growth AI startup, backed by top investors.

Fast Growth - Backed by a16z and YC , on track for double-digit ARR .

Top-Tier Compensation - Competitive salary + equity in a high-growth startup.

Ownership & Autonomy - Take full ownership of projects and ship fast.

Work With the Best - Join a world-class team of engineers and builders.

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting if something needs fixing, we own it and make it better. This means stepping up, even when its not your job. If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We dont wait for someone else to solve it we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for just fine. We sweat the details because details compound. Whether its a product feature, an internal doc, or a sales call we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of our building even when nobodys watching.

We are majos

Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. Majo is our way of saying: be a good human. Be approachable, helpful, and warm. Were building something ambitious, and its easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus

Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. Were running a high-speed marathon not a sprint with no strategy.

Talent Density and Meritocracy

Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We believe the best teams are built on talent density every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players thats how we win.

First-Principles Thinking

Strip a problem to physicslevel facts, ignore industry dogma, rebuild the solution from scratch. We dont copypaste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. Its how we build what others think is impossible.

The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.

By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.

If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through [emailprotected] subject to the GDPR.

By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

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