Job Description
Experience and Education:
Essential Qualifications/Experience:
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
- 2+ years' experience in the implementing, and managing the underlying technology, software and hardware components that ensure the smooth functioning of servers, storage systems, data centers, and cloud services
- System Administration on a large computer network
- Windows & Linux Operating Systems
- Active Directory & Group Policy Management
- Virtualization of servers and desktops
- Storage Area Networks (SANs)
- Data Backup systems
- Use of scripting to automate tasks
- Large scale system management tools, such as MCM (Microsoft Configuration Manager)
- One or more of the following Training/Certifications:
- ITL Foundation
- VMware vSphere
- Microsoft Windows Operating Systems
- Linux Operating Systems
Desirable Qualifications/Experience:
- University Bachelor's degree in a CIS related subject
- Active certifications covering CIS related topics from recognized & accredited organizations
- Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications
- ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes
- Prior experience of working in an international environment comprising both military and civilian elements
- One or more of the following Training/Certifications:
- NetApp SAN Storage
- Microsoft Configuration Manager
- Veeam Backup and Replication
Role :
Systems Design
- Follows standard approaches and established design patterns to create new designs for simple systems or system components
- Identifies and resolves minor design issues
- Identifies alternative design options and seeks guidance when deviating from established design patterns
Systems integration and build
- Defines the software modules needed for an integration build and produces a build definition for each generation of the software
- Accepts completed software modules, ensuring that they meet defined criteria
- Produces software builds from software source code for loading onto target hardware
- Configures the hardware and software environment as required by the system being integrated
- Produces integration test specifications, conducts tests and records and reports on outcomes
- Diagnoses faults and records and reports on the results of tests
- Produces system integration reports
IT infrastructure
- Provisions/installs, configures and maintains infrastructure services and components
- Monitors, measures and reports on infrastructure load, performance and security events
- Identifies operational issues and contributes to their resolution
- Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts
- Carries out agreed system software maintenance tasks
- Automates routine system administration tasks to specifications using standard tools and basic scripting
Storage Management
- Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage
- Implements documented configurations for allocation of storage, installation and maintenance of secure storage systems using the agreed operational procedures
- Identifies operational problems and contributes to their resolution
- Uses standard management and reporting tools to collect and report on storage utilisation,
- performance and backup statistics
Additional duties for this post:
- Provide assistance with fault resolution and document actions in accordance with Incident
- Management procedures
- Develop and maintain Standard Operating Procedures for routine system administration duties
- Provide status updates for assigned requests using ITSM Service Desk Software
- Follows-up with users on completed requests prior to closing✓ Provide collaboration and
- assistance to other work sections within Service Operations Branch in support of mission requirements
- Can support physical task requirements with the ability to lift up to 25 lbs
- Performs other duties as required
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