Job Description

Job Description

Job Description

Job Title: Seasonal Cafe and Retail Associate 
Schedule: Seasonal, full-time (32-40 hours/week) from early November through January 11th
Hours: shifts include 6am-2pm, 9am-5pm, 2pm-10pm 7days/week
Department: Venetian Cafe Team
Report: Reports to DCLV General Manager
Wage: Starts at $19/hour plus tips

About Us
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients — cocoa beans and cane sugar — and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment cacao beans. Today we’re seeking a Seasonal Cafe and Retail Associate to support our cafe team inside the Venetian as we head into our busiest season. You will help share our producers’ stories, our chocolate-making philosophies, and our chocolate with our guests, help us keep our retail shelves looking their best and craft and serve world class beverages and pastries. 

About the Job
In this role, you will help us meet the needs of our highly seasonal business. You will work in our cafe alongside our team of passionate and knowledgeable retail associates and baristas -- our first focus is ensuring that every guest experience is great. With the variety of guests that visit the Venetian Hotel, you’ll spend a lot of time discussing our mission, story, and chocolate. Throughout the week, you’ll be leading guests through tastings, restocking, and responding to guests’ questions in thoughtful detail. Your morning might start by organizing the retail shelves so that our bars are all perfectly aligned and all signage is in the correct place before opening our doors. In the afternoon, you might take inventory of our retail products, ensure that our product storage areas are neat and organized, and host a quick food tour, telling Dandelion’s story and sharing the distinct flavor notes in each of our bars. This is a part-time position starting at $19/hour plus tips.

About You
Our ideal candidate is outgoing, organized, and enjoys interacting with the variety of guests who come by. You don’t have to be a chocolate expert yet, we’re happy to teach you all that we know about the world of craft chocolate. However, you should be eager to learn and comfortable with talking to a diverse group of guests, whether they are lifelong enthusiasts or chocolate novices. Multitasking and prioritizing come easily, from explaining the history of bean-to-bar chocolate to cutting chocolate samples to reorganizing the shelves so that they look their best. 

Responsibilities

• Chocolate knowledge: With training, answer questions such as the different types of cacao, where cacao grows, and what is the difference between cacao and cocoa. Continue to develop your knowledge as we develop relationships with new chocolate producers, and don’t be afraid to admit when you don’t have a confident answer.
• Crafting Drinks and Serving Pastries: Craft coffee and chocolate drinks according to our recipes. Be able to answer questions and make recommendations for pairings in order to help guide a guest toward what they are looking for. 
• Merchandising: Keep our shelves stocked, clean, and orderly throughout the day. Take inventory of all products weekly and ensure that the product is properly stored and rotated. Move product placement for better visibility or sampling opportunities. You are able to tell stories with the grouping of origins or products on the shelves. Create multiple guest experiences throughout the retail space.
• Guest Experience: Inspire guests to know more about chocolate! You should be able to develop a quick rapport with guests by detailing our chocolate-making process and why you relate to it. When necessary, you can put guests in touch with other team members to get the answers they need. Develop long-standing relationships with visitors. Tailor each conversation to each guest to create authentic, memorable experiences.
• Safety: You work with safety as a priority, and follow department and company safety standards.
• Team Player: Anticipate the needs of your coworkers by coming to work ready to perform for peak business hours. Be timely, dress professionally, and be ready to work through your shift. Your team wants to work with you again and again!
• Other tasks as necessary 

Requirements

• Availability: Available to work 35-40 hours per week including weekends and holidays.
• Language Skills: You can read, analyze, and interpret policy and procedure manuals, maintenance instructions, and other documents. Conversational English is required, the ability to speak a second language is a plus!
• Physical Demands: This position requires that you be moving on your feet and working with your hands for most of the shift and occasionally lift up to 50-pound objects.
• Ability to self-direct and keep busy even in downtime so that the space is clean, samples are ready, and signage is up-to-date.
• Age, Gaming & Certifications: You're at least 21 years old, and you have valid versions of all necessary certifications, specifically a TAM (Alcohol Awareness) and Health Card.
• Previous experience in a retail or guest-facing role is a plus. We’re looking for individuals who enjoy working with people, sharing their knowledge, and who naturally shine in this environment. You should be as comfortable talking to one guest as a group of 10. You are fun to listen to and are a great speaker.
• A passion for chocolate always helps!

How to Apply
Dandelion Chocolate is growing and we are invested in employees who take ownership over their role in order to contribute in a bigger way with us. If you are interested, we’d like to see your resume and a cover letter that details your favorite food experience or influence. Keep in mind that we value passion, attitude, and hard work, so tell us what inspires you to join our team.

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