Job Description
Job Description
GENERAL SUMMARY
Primarily responsible for day to day SAP FICO support for multiple AMS customers. They apply well-honed consulting, project management and functional skills in the management of SAP FICO support needs of multiple AMS customers.
ESSENTIAL FUNCTIONS
Working on support requests raised by multiple customers ranging from break fixes, enhancements, to user training
Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
Participate in collecting business requirements, analysis and proposing end to end solutions when necessary to support client's initiative to simplify and standardize processes
To work closely with all necessary parties involved to ensure success of the AMS support practice
Partake in the deliverable development of the AMS setup
Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
Fully comply with and adhere to all the standard AMS process & procedures that are developed.
Providing technical/functional content knowledge
Developing and presenting conclusions and recommendations to senior client management
Providing solution implementation assistance as required
Overseeing the quality of deliverables
Managing executive level client relationships
Leading, coaching, developing and supervising the efforts of junior staff
TECHNICAL EXPERTISE: Financial Accounting (FI)
General Ledger (New GL)
Accounts Payable
Accounts Receivable
Controlling (CO)
Cost Center Accounting
Profit Center Accounting
Product Costing or Profitability Analysis
REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS: At least 7 years of combined SAP experience
At least 3 full life cycle SAP R/3 projects (FICO team member or lead role)
Previous support experience is preferred
Ability to multi task, handling multiple tickets with multiple customers and prioritize appropriately
SAP R/3 experience of R/3 version ECC 6.0. HANA versions are added advantage
Knowledge of ASAP methodology/SOLMAN
Exposure/knowledge to SAP's Best Practices
Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
Ability to work independently, guide clients, understand business processes and work cohesively with project team members.
100% commitment to hands-on SAP configuration work
Willingness to work in FI and/or CO as needed
Previous implementation experience with small and midsize enterprises (SMBs) is a preferred
Exceptional understanding of SAP software within targeted industries and consulting service lines
The ability to effectively operate independently and in a team environment
Outstanding verbal and written communication skills including presentation skills (MS PowerPoint, Visio) and oral presentation skills including presentation and facilitation
An MBA or other relevant advanced degree is preferred
WORKING CONDITIONS: Home office
Occasional travel to customer sites is required The Hackett Group Inc
Job Tags
For subcontractor, Immediate start, Home office,