Job Description

The IT Configuration Specialist II will perform maintenance on EAM and ITSM platforms directed and suggest improvement opportunities.

• Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality.

• With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems.

• Broaden knowledge of relational concepts that are used to model our environment.

Integration and Customization 

• Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting.

• Support the customization of system features and interfaces as needed to meet specific business requirements.

• Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes.

Troubleshooting and Support 

• Participate in activities related to identification, diagnosis and resolution of issues related to system functionality, performance, and integrations.

• Assist in collaboration with IT support teams for problem management, ensuring documentation of root cause and follow up on mitigation tasks.

• Assist in regular system audits and implementation of necessary adjustments to maintain system integrity and performance.

Stakeholder Collaboration 

• Assist in facilitating collaboration with IT architects, project managers, and business stakeholders to gather requirements and translate them into technical configurations.

• Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool.

• Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly.

Continuous Improvement 

• Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 1-3 years of experience in configuring enterprise systems, particularly EAM and ITSM platforms (e.g., Ivanti, ServiceNow, BMC Remedy, LeanIX, etc.).

• Strong knowledge of ITSM principles, enterprise architecture frameworks, and system integration techniques.

• Experience with scripting and automation (e.g., Python, PowerShell) is a plus.

Pay Range:

$84,200.00 - $124,100.00

Salary is commensurate to experience, location, etc.

#VIZI

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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