Job Description

We are seeking a skilled and customer-focused Processor Analyst to join our Home Equity and Consumer Lending team. This role supports a critical stage of the lending process - managing the pipeline from application submission through movement to underwriting - while ensuring each customer receives exceptional service and timely communication.

The Processor Analyst will combine strong operational expertise with professional communication and analytical ability to ensure loans progress efficiently, accurately, and in compliance with policy and regulation.

Key Responsibilities

• Pipeline Management:
  
  
  • Oversee and manage a high-volume pipeline of home equity loan and credit line applications from submission through underwriting, ensuring all files move forward efficiently and accurately.
  • Collect, review, and verify application data and supporting documentation for completeness and compliance with lending policies and regulations.
  
  
  
• Quality & Compliance:
  
  
  • Ensure that all processing activities meet internal control, audit, and regulatory standards - HMDA, Reg B, Flood, SAFE Act, FACRA, FACT Act, ECOA, TRID, QM, Fraud Alerts, and Fair Lending.
  
  
  
• Customer Service & Communication:
  
  
  • Serve as a point of contact for applicants and internal partners, maintaining consistent, clear, and courteous communication throughout the process.
  • Provide timely updates to customers and internal partners on application status, outstanding items, and next steps.
  • Proactively resolve questions or issues to create a smooth, transparent borrower experience.
  
  
  
• Collaboration:
  
  
  • Coordinate closely with underwriting, closing, compliance, and internal partners to ensure seamless handoffs and adherence to service-level expectations.
  
  
  

Qualifications:

• Residential lending processing,
• Strong understanding of home equity/residential loan documentation, compliance standards, and lending systems.
• Excellent internal and external customer service skills - confident communicator with a professional, empathetic approach through both verbal and written means.
• Strong organizational and analytical skills with keen attention to detail.

Requirements:

• 1+ years experience in home equity/residential lending processing
• Proficiency in Microsoft 365 Suite - Word, Excel, Outlook, Teams, and PowerPoint.
• Eligible to register with the National Mortgage Licensing System & Registry (NMLS) and maintain registration with NMLS as a registered Mortgage Loan Originator.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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