Job Description

Description

The Board of Fountain Head Country Club has engaged Landscapes Golf Management as such we are in search of a General Manager to lead the Fountain Head Country Club team.

Located in Hagerstown, Maryland, Fountain Head has a warm and welcoming atmosphere that surpasses any other. The club boasts not only on its beautiful stone Clubhouse and perfectly manicured grounds, but also on the array of amenities it offers to members and guests. At Fountain Head, you can experience exquisite fine dining, sports, social and business activities at the Club, all while making new friends and partnerships along the way. Fountain Head offers first-class gym facilities, tennis courts and lessons, swimming pools and lessons, as well as the finest original Donald Ross golf course in the state of Maryland. Its elegant ballroom is the premier event, banquet, and wedding venue for Hagerstown, Maryland and the surrounding areas. The club is located a convenient short drive from Pennsylvania, Baltimore, Virginia, Washington D.C., Western Maryland and West Virginia.

JOB SUMMARY

Responsible for the management of all aspects of the club including its activities and the relationships between the club and its members, guests, employees, and community. Directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services and ensures maximum member and guest satisfaction.

ESSENTIAL JOB FUNCTIONS

The essential functions include, but are not limited to the following:

1. Ensure club operations are providing first-class level of service for the best member/guest experience possible. Represents the club in a positive, professional and exuberant fashion at all times; mentors and monitors staff to ensure exceptional member/guest service.
2. Hires, manages and develops course department heads according to Company guidelines, including the food and beverage manager, golf course superintendent, head golf professional, assistant general manager, membership director and all other department heads; meets with department heads on a regular basis to ensure departments are performing to stated goals.
3. Identifies and manages the club’s budget; monitors revenues and expenses of the club and generates weekly/monthly revenue reports; manages the daily financial needs and processes for the course.
4. Complies with the terms of purchasing agreements and vendor contracts.
5. Ensures payroll information is processed and submitted timely and accurately for the course; maintains and manages all employee files and records.
6. Ensures proper billing/invoicing of all course activity and functions; monitors accounts receivables to ensure collection of payments.
7. Develops course marketing plan and oversees the implementation of the plan on an annual basis.
8. Responds to the needs of the membership through program development and general customer service requests.
9. Serves as the community liaison for the club; meets with special interest groups when necessary.
10. Consistently ensures that the club is operated in accordance with all applicable local, state and federal laws.
11. Develops, maintains and disseminates a basic management philosophy to guide all course personnel toward optimal results, employee morale and member/guest satisfaction.
12. Ensures all Human Resources, payroll, administrative and reporting requirements set by the Company are completed timely and accurately.
13. Must maintain the confidentiality of Company, club and employee information.
14. Enforces comprehensive safety programs for employees, members and guests on course in compliance with local, state and federal laws.
15. Communicates with the Board of Directors where applicable.

KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. Thorough knowledge of and ability to successfully apply the principles and practices of personnel and business management.
2. Comprehensive understanding of the methods used in the care and maintenance of golf courses.
3. Broad knowledge of food and beverage operations, laws and regulations.
4. Thorough knowledge of standard sales and marketing practices.
5. Ability to effectively plan, assign, and supervise the work of subordinates engaged in golf course operations.
6. Ability to anticipate and identify risks and problems and develop appropriate risk mitigation measures, business solutions and plans of action.
7. Ability to provide a high level of customer service with attention to detail.
8. Skilled at planning and organization, with an ability to manage multiple tasks or projects.
9. Proficient with MS Word, Excel, Outlook and POS systems.

EDUCATION AND EXPERIENCE

1. Bachelor’s degree in recreation, business management, agronomy, turf management or related field preferred.
2. Previous experience as a General Manager for a golf course preferred.

PHYSICAL REQUIREMENTS

• Seeing and hearing: read documents, computer screen, answer phones, communicate in person 75-100%
• Standing and walking 50-75%
• Climbing, stooping, squatting and kneeling 0-24%
• Dexterity: utilizing phone, typing, and writing 0-50%
• Lift in excess of 25 pounds 0-25%

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.

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