Job Description

Overview

Join to apply for the General Manager role at TheKey .

Base pay range: $110,000.00/yr - $115,000.00/yr. This range is provided by TheKey. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams receive training, resources, and support to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Responsibilities

• Build expertise in TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing.
• Be responsible for the locations financial performance, growth, and profitability.
• Lead a cross-functional team supporting clients and caregivers; ensure departments deliver quality care to clients.
• Create and sustain relationships with key partners to build brand awareness and generate new clients for TheKey.
• Respond to new inquiries, perform assessments with prospective clients, address questions and concerns, build relationships with families, and convert them into TheKey clients.
• Improve client retention by implementing strong processes and oversight, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure ongoing satisfaction.
• Oversee day-to-day operations in the assigned location(s).
• Contribute to strategic plans, roadmaps, and goals for the assigned market and potential development territories.
• Understand competitors and local professionals to help lead the competitive landscape and identify ways to build out the team by identifying high-potential talent.
• Lead or support recruitment, training, and development of new team members.
• Provide after-hours support for partners, prospective and current clients (including evenings and weekends).
• Assist the billing team to ensure client accounts are up-to-date and communicate with families or financial managers as needed for collections issues.
• Additional duties and responsibilities as assigned.

Qualifications

• Bachelors Degree in gerontology, health care, social work, or related field from an accredited university preferred; or equivalent experience.
• Five to seven years of leadership experience in health care, elder care, social work, or related industry.
• Strong understanding of budget management and financial monitoring.
• Demonstrated leadership skills, including goal setting, training, and mentorship.
• Proven track record of successfully leading and motivating diverse teams.
• Multitasker and critical thinker with strong analytical skills.
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening.

Physical Requirements

• Ability to travel to client homes and other locations approximately 25% of the time.
• Ability to sit, stand, and walk for prolonged periods of time during the workday.
• Ability to use standard office equipment.

DOE - 110k-115k with monthly bonuses.

Benefits for Full-Time Employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitals and Health Care

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