Job Description

Job Description

Job Description

Ready to be part of a dynamic and growing company?

What We Offer:

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 Days paid time off and paid holidays, including 2 floating holidays
• Mental health support through Headspace Health
• Career growth and advancement

Franchise Business Consultant

We are currently looking for a Franchise Business Consultant for our Merry Maids brand to be accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees.

What you will do:

• Drive franchise sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to an assigned group of franchisees.
• Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations. Tracks and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
• Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Provide action plans with timing to resolve any system noncompliance. Performs field audits for quality assurance.
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned regions.
• Act as lead for conventions and other events, including representing the brand, owning content, programming, scheduling, and other logistics.
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council.

What you will bring:

• Bachelor’s degree in business or related field or an equivalent combination of education and experience required. Master’s degree preferred.
• 5+ years of experience in business operations management or related fields required
• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
• Sales experience in the service industry preferred
• Multi-unit franchise operations or strategic business planning experience preferred
• Business and financial acumen
• Strategic and innovative thinking skills
• Project management, organization, multi-tasking, and prioritization skills
• Coaching and influencing skills
• Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Ability to review financials and key metrics and determine a corrective course of action
• Ability and willingness to travel up to 50% as needed for the business unit, including overnight

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range offered is $85,000-$105,000 plus bonus.

About Merry Maids ®
Merry Maids is the largest home cleaning franchise network in the United States. Merry Maids provides services in 48 states and the District of Columbia through approximately 450 company-owned locations and franchised outlets. The company also provides home cleaning services in Canada, Ireland, and the United Kingdom and has licensing arrangements whereby licensees provide these services in Hong Kong, Japan, South America, South Korea, Southeast Asia, and Australia. Through its company-owned and franchise locations, Merry Maids employs more than 8,000 home cleaning professionals who service homes on four continents, including more than 200,000 homes in North America every month. Merry Maids is a business unit of Atlanta-based ServiceMaster® Brands, a leading franchise provider of needs-based residential and commercial services. Go to for more information about Merry Maids or follow us at twitter.com/MerryMaids and facebook.com/MerryMaids.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, ServiceMaster BioClean®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic ™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

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