Position Overview
Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.
Key Job Responsibilities
Operations Management
Directs the operations team on daily equipment setups and strikes.
Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the companys standards.
Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors.
Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.
Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.
Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.
Manages staff to support the growth of the business and accomplish the organizational goals.
Provides focused and continued coaching to develop the skills of team members.
Manages human resources activity including selection, performance management, and training and development.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Training and Development
Ensures employees are properly trained in all areas.
Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.
Provides mentoring and coaching to assure the continual development of team members.
Trains technical staff and models appropriate use of all technical equipment.
Recommends team members for additional training opportunities as needed.
Job Qualifications
High School Diploma is required. Bachelors degree is preferred
3+ years of audio-visual experience
1+ years of supervisory experience
Working knowledge of audio-visual equipment in a live show environment
Experience handling pre-planning and operations of large audio-visual events
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid drivers license is required for team members in positions that operate Company vehicles
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2-3 hours per day
Standing: 3-4 hours per day
Walking: 3-4 hours per day
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Kneeling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Grasping: 0-1 hour per day
Lifting Requirements
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Frequently
51 - 100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Frequently
51 - 100 lbs: Never
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Continuously
Peripheral Vision: Continuously
Depth Perception: Continuously
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Frequently
51 - 100 lbs*: Never
Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $64,938.00 - $79,549.00The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
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