Enterprise Customer Success Manager (Remote) (San Francisco) Job at Freddie Mac, San Francisco, CA

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  • Freddie Mac
  • San Francisco, CA

Job Description

Employer Industry: Biotechnology and Genomics

Why consider this job opportunity:
- Salary up to $160K/year, depending on experience
- Opportunity for equity and career advancement into operational leadership roles
- Full-time remote position with occasional travel for enterprise onboarding and company meetings
- Comprehensive company-paid health, vision, and dental benefits
- Unlimited PTO and company-sponsored offsites and team meals during in-person meetings
- Work in a dynamic environment at the intersection of healthcare and technology

What to Expect (Job Responsibilities):
- Develop and manage strategic customer relationships as a trusted advisor for enterprise accounts
- Lead the onboarding process for new accounts and clinicians, ensuring smooth integration with services
- Proactively identify and address customer needs to enhance satisfaction and long-term engagement
- Collaborate with internal teams to develop programs that maximize customer value and drive growth
- Communicate value to clients using data to identify opportunities for improvement and expansion

What is Required (Qualifications):
- Minimum of 7+ years of experience in enterprise-level sales and/or customer success within the biotechnology industry
- Understanding of the healthcare landscape and genomics role in precision medicine is a plus
- Proven experience in field sales or account management with a history of up-selling and cross-selling
- Strong communication skills, with the ability to present information clearly to diverse audiences
- Ability to thrive in an entrepreneurial environment, managing priorities independently

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in a relevant field preferred but not required
- Experience successfully managing complex, technical projects
- Passion for coaching and mentoring others, aspiring to lead high-performing teams
- Comfort with data analysis and using insights for strategic decision-making
- A proactive problem solver with a get things done mentality

#Biotechnology #CustomerSuccess #RemoteWork #CompetitiveCompensation #HealthcareInnovation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

Job Tags

Full time, Immediate start,

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