Job Description

Job Description

Job Description

First Federal Bank of Louisiana is currently seeking a Directory Assistance Operator at our Main Office located in Lake Charles, LA. This is not a remote position. The schedule is Monday – Friday, 7:45 AM – 4:45 PM.

About Us

First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that’s what our team strives to do in the communities we serve each and every day. Visit to learn more. Member FDIC, Equal Housing Lender.

Summary

Offers switchboard coverage for the Bank, handling incoming calls by directing them to the appropriate department/branch. Additionally, serves as the receptionist for the Main Office.

Essential Duties & Responsibilities include, but are not limited to, the following:

• Answers and directs all calls to the main line of the Bank, promptly reporting any malfunctions to supervisor
• Greets visitors, determines the nature of business, and guides them to the appropriate destination
• Maintains a visitor log and ensures badges and access cards are assigned and collected
• Sorts incoming mail for distribution, dispatches outgoing mail, signs for deliveries and notifies appropriate personnel to pick up packages
• Assists with purchasing of bank supplies
• Maintains facility supply inventory
• Reviews and reconciles facility related invoices, including credit card statements
• Provides assistance to other operational areas as assigned
• Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Minimum Qualifications

• High school diploma or general education degree (GED);
• A minimum of six (6) months of related experience and/or training

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.

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