Job Description
About the Role:
We’re seeking a dynamic, strategic, and people-focused Director of Operations to oversee multiple high-volume fast food locations across a defined territory. This leader will be responsible for driving operational excellence, team development, and profitability across all units. The ideal candidate has a deep background in QSR leadership, thrives in a fast-paced environment, and brings a strong track record of leading multi-unit teams to success.
Key Responsibilities:
Oversee day-to-day operations of [10–20+] locations, ensuring consistency in execution, guest satisfaction, and brand standards
Lead, mentor, and develop Area Coaches/General Managers to drive operational performance and leadership accountability
Analyze key performance indicators (KPIs), financial reports, and guest feedback to identify opportunities and implement strategic improvements
Own the region’s P&L — managing food cost, labor, controllables, and top-line growth
Partner with HR on staffing, training, succession planning, and performance management
Ensure compliance with health, safety, and regulatory requirements across all locations
Collaborate cross-functionally with marketing, training, and development teams to roll out new initiatives
Act as a culture champion — promoting a positive, inclusive, and performance-driven environment
Qualifications:
5–10 years of progressive leadership in a high-volume QSR or fast casual environment
Proven experience overseeing multi-unit restaurant operations (minimum 8–10 locations)
Strong P&L and financial acumen
Skilled in leading through Area Coaches/Area Managers
Excellent communication, coaching, and problem-solving skills
High level of personal accountability and integrity
Bilingual (English/Spanish) a plus
RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!
RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!
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