Job Description

Flik Hospitality Group

Salary: $115000-$135000 / year

Other Forms of Compensation: 10% bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Director of Event Operations is responsible for establishing a professional customer-focused atmosphere for all clients and staff. The individual in this role with lead the team in the day-to-day operations that encompass Meeting planning, Event Set-up, and Customer Care in delivering a seamless experience at a world class organization.

RESPONSIBILITIES:

• Provide an elevated level of planning and customer experience perpetuating a One Stop Shop customer service model.
• Lead the Meeting Planning, Event Set-up and Customer Care Team
• Collaborate with on-site team, leadership, clients, and service partners to design and coordinate event planning, meeting setups, in all aspects of the meeting experience.
• Ensure seamless execution for high-profile events such as Annual Meetings and Spring Meetings.
• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved:
• • Train and mentor staff to deliver Platinum Service in every guest interaction.
  • Adjust and make recommendations to processes when areas are not meeting standards.
  • Ensure staff are engaged and involved in individual and team building programs

• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members and clients.
• Develop, maintain, and update Standard Operating Procedures and customer-facing documents on client network.
• Complete internal audits on guest service functions to ensure client specific standards are met.
• Complete all daily, weekly, or monthly reports and submit them accurately and on time.
• Communicate and interact effectively with all other departments ensuring a cohesive service experience.
• Proactive, timely and clear communication to team and leadership.
• Work with EMS or any other Space Management Tool.
• Can creatively solve space conflicts and/or find solutions to space constraints.
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
• Compile and analyze data to find patterns, trends, gaps and opportunities in the business and track team productivity.
• Oversee all P&L and budgeting as it pertains to the account.
• Manages overall day-to-day operations of the account.
• Conducts HR functions including hiring, progressive counseling, and terminations.
• Oversees scheduling, payroll, and team training.
• Maintains excellent relationships with customers, guests, and Client as well as other departments.

KEY COMPETENCIES:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
  Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
• Bachelor's degree, hospitality preferred.
• Five years events/conference center experience
• Desire to learn and grow with a top-notch hospitality company.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1422171

Flik Hospitality Group

JEANNE M LANE

[[req_classification

Job Tags

Similar Jobs