Job Description

Join the Sargent Legacy in Securing Our Future

The Contracts Administrator I is responsible for the coordination and administration of customer proposals, order processing and product returns. Manages assigned customer accounts focusing on customer satisfaction. Under general supervision, ensures contract compliance to customer requirements on proposals and orders. Possess strong coordinating and organization skills and the ability to prioritize ever changing customer needs.

Responsibilities

• Customer service, communications and relationship management for assigned accounts
• Contract management, administration, and compliance including negotiation and management of scope of work, terms and conditions, LTA’s, non-disclosure agreements, ongoing compliance, changes, etc.
• Monitor, management, and resolution of directed changes, cancellations, terminations, and associated claims
• Order acknowledgement, processing, modifications, and maintenance of contract files
• Support functional departments as necessary to meet customer requirements
• Prepare, submit, and manage RFPs/RFQs including qualifying opportunities, strategy development, cost estimating, pricing strategy, management approvals, submittals, follow-ups, and closing
• Coordinate product returns, repairs, and warranty claims
• Coordinates customer visits and meetings

Minimum Qualifications

• High School Diploma or GED equivalent and relevant work experience
• Excellent written and oral communication skills
• Strong organizational and prioritization skills
• Proficient in Microsoft Office Suite
• Effective management of multiple fluctuating priorities and varying deadlines
• Team player who can also work independently
• Thrives in high pressure environment

Preferred Qualifications

• Bachelor’s Degree (Business preferred) OR
• Associate’s Degree and 2 years of experience in sales or customer service
• Previous Contract Administration/Customer Service Experience

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.

In 2015, RBC acquired Sargent Aerospace and Defense.

Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land based vehicles.

At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.

Sargent’s continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company’s commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.

Company Benefits Include:

• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement

• Medical/Dental/Vision Plans
• HSA/FSA
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance

• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• Flexible Schedules
  • 3 & 4-day work week
  • ½ day Fridays

Dedication to our core values. Our must haves…

• Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities: is fair, credible, confidential, fiscally responsible and accountable for decisions and actions.
• Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships, and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities: is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction.
• Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities: is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo. Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas.

EEO/AA/F/M/Vet/Disabled

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