Job Description

Job Description

Chief Operating Officer

Location: Orange County, CA (On-site)

Industry: Legal Services

About the Role:

Our client is seeking a dynamic, experienced Chief Operating Officer (COO) to lead and scale their operations. The ideal candidate will have a strong background in consumer law (preferably personal injury), deep operational expertise, and a proven ability to manage large teams and complex systems. They are looking for a positive, energetic leader who can drive performance, implement new technologies, and foster a high-energy, mission-driven culture.

Key Responsibilities:

• Oversee day-to-day operations, managing a large team (200+ reports) and multiple middle managers.
• Develop, track, and optimize KPIs, dashboards, and incentive systems to drive performance.
• Lead the implementation and adoption of case management software and other operational systems (experience with Litify or Salesforce is a plus, but not required).
• Manage data migration and articulate software requirements to ensure successful technology rollouts.
• Foster a positive, team-oriented culture—motivating staff, building morale, and driving mission alignment.
• Collaborate with leadership to set monthly goals, milestones, and performance targets.
• Adapt to a flexible work environment, including hybrid or remote arrangements as needed.

Required Qualifications:

• Significant experience in operations leadership, ideally within consumer law or personal injury law.
• Demonstrated ability to manage large teams and complex organizational structures.
• Strong proficiency with operational metrics, performance management, and process optimization.
• Experience implementing new systems/software and driving user adoption.
• Excellent communication, leadership, and motivational skills.

Preferred Qualifications:

• Experience with Litify, Salesforce, or similar case management software.
• Background in consumer-facing legal services at scale.
• Experience in the Texas legal market is a plus.
• Professional services experience adjacent to personal injury law will be considered.

Culture Fit:

• Positive, can-do attitude with a passion for building high-performing teams.
• Energetic, motivational, and able to foster a collaborative, mission-driven environment.
• Flexible and open to compromise—understands that the perfect candidate may not exist, but strives for excellence.

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