The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...Job Description Job Description Requirements: A&P license with some experience in general aviation. Aircraft type C-152, C-172, Piper Seneca and Arrow. Company Description 141 FAA approved flight school Company Description 141 FAA approved flight school...
*BUSINESS PROCESS ANALYST LEAD* *WHAT IS THE OPPORTUNITY?* This role is an opportunity to play an integral role on the Enterprise Fraud Management team. The role requires Fraud subject matter expertise, accountability for a specific Fraud Risk portfolio (e.g., a product...
Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video...
...Create exceptional customer experiences for next-generation revenue technology About Revic Revic is an innovative, seed-stage company... ...Hybrid flexibility: 3 days in-office (San Francisco), 2 days remote Cutting-edge technology: Work with the latest AI tools and...
**Content Writer (Remote US Timezone)** **Work Setup:** Remote **Schedule:** US Timezone **Rate:** $6$7 per hour Were looking... ...stories, wed love to hear from you. **What Youll Do:*** Write and edit high-quality articles, blogs, and web content*...