The Team
Our team bridges internal business units and external strategic partners to advance technology and business capabilities that shape the annuity new business experience. We oversee a diverse portfolio that includes strategic initiatives, tactical enhancements, continuous improvement efforts, and production support.
We value team members who bring curiosity, collaboration, and an advisor- and customer-first mindset. We embrace diverse perspectives, foster mutual respect, and believe in having fun while delivering exceptional outcomes.
The Opportunity
As an Business Consultant, you’ll thrive in a fast-paced, collaborative environment where strategic thinking meets operational execution. You’ll partner closely with key third-party administrators and Home Office stakeholders to proactively address critical business disruptions, drive process improvements, and elevate the overall experience for both customers and advisors.
The Impact
In this role, you’ll be instrumental in ensuring the integrity and success of annuity-related technologies and processes. Primary responsibilities include:
Third-Party Incident Management: Lead the identification, assessment, and resolution of disruptions involving external partners to minimize impact.
Test Strategy & Execution: Develop and execute comprehensive test plans across strategic and tactical initiatives.
Regression Testing & Change Management: Safeguard system stability through iterative development cycles.
Business Acceptance Testing: Validate business requirements and ensure stakeholder alignment prior to deployment.
Product Owner Support: Assist with the Fixed Annuity Order Entry Platform, contributing to platform enhancements and readiness.
Issue Escalation & Communication: Identify and communicate critical production issues and defects to appropriate stakeholders.
Change Management Leadership: Design and implement readiness plans, procedures, and communications to support business transitions and resolutions.
Mentorship: Guide and support other Business Consultants in test strategy development and business analysis.
Requirements Analysis: Translate business and user needs into clear, actionable system requirements.
Execution Accountability: Ensure timely and accurate delivery of assigned efforts.
Barrier Removal: Proactively identify and eliminate obstacles to successful execution.
The Minimum Qualifications
7+ years of experience translating user feedback into actionable business requirements and prioritization framework
3+ years of experience building and maintaining relationships with cross-functional stakeholder groups to drive alignment and results
3+ years of experience managing multiple projects and competing priorities independently in a dynamic environment
2+ years of experience applying strategic thinking to ensure cross-disciplinary alignment
2+ years of experience assessing process and project impacts with an agile mindset and balancing short-term execution with long-term strategy
The Ideal Qualifications
Subject matter knowledge of annuities
Robust data analysis and testing experience
Project readiness and communication experience
Experience and knowledge of project management and testing disciplines
Ability to independently multi-task and manage competing projects and priorities
Strong attention to detail while maintaining big picture view to ensure alignment across disciplines and stakeholder groups
Ability to think strategically as well as near term, to assess process and project impacts, with an agile mindset
Ability to work in a fast paced, evolving culture requiring adaptability and flexibility in work efforts and behaviors
What to Expect as part of MassMutual and the Team
Regular meetings and working sessions with technology, business and vendor partners
Strong business partnership and collaboration with our vendor partners
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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