Job Description
Brain Tech Coach™: A tech coach is a professional individual who is passionate about helping others achieve their best life. They achieve this outcome by utilizing clear and efficient communication skills to fully empower their clients, offering education, guidance and support through each step of the Cereset process. A Tech Coach is: • Personable, friendly and approachable.
• Customer service oriented.
• Professional in both appearance and demeanor.
• Discreet and respectful.
• Knowledgeable and fully informed.
• Clear and efficient communicator.
• Motivated and passionate about helping others.
• Wellness and health-minded.
A Tech Coach is able to :
• Multi-task while maintaining excellent customer service.
• Follow explicit instructions exactly as outlined.
• Self-regulate and self-motivate.
• Maintain client confidentiality at all times.
• Operate efficiently in a fast-paced environment.
• Be on their feet for the majority of the work day.
• Bend at the waist, bend at the knees, crouch and kneel for several minutes at a time while applying sensors to the client's scalp.
• Interact physically with clients on a regular basis. This interaction includes:
o Placing sensors directly on the client’s scalp.
o Removing sensors from the client’s scalp.
o Cleansing client’s scalp post-session.
• Operate PC-based software as trained.
Tech Coach Duties and Responsibilities: • Educate, empower and guide clients through the Cereset process step-by-step.
• Follow session procedures as outlined by Cereset Standard Procedure Guidelines.
• Communicate with clients about their experiences, their goals, their progress and their outcomes following Cereset coaching guidelines.
• Clearly document all appropriate client communication as defined by communication procedures.
• Answer client questions and inquiries about our technology and services.
• Qualify clients for appropriate scheduling.
• Clean and maintain an attractive lobby.
• Prepare session rooms pre-session.
• Greet clients upon arrival and assist with welcome paperwork.
• Clean session rooms post-session.
• Operate all Cereset hardware and software components.
• Test Cereset hardware. Some basic troubleshooting will be required.
• Monitor sessions for reliable data and intervene when data compromise is noted.
• Analyze session data and choose appropriate Non-Standard Protocols when appropriate (Level 2).
• Create Orientation, Exit and Progress Reports for the client utilizing standardized notations as outlined.
• Follow-up with past clients as outlined by the Cereset Follow-Up Procedures.
Position Requirements: • Professional experience in a customer service position or health/wellness industry.
• Proficient with basic PC software and operations.
• Friendly and open demeanor with professional appearance.
• Self-directed, responsible and effective communicator.
• A desire and passion to support others in reaching their wellness goals.
• Associates or Bachelor’s degree in any field, health and wellness focus preferred.
• Possible evening or weekend availability.
Benefits :
Hiring is contingent upon successful completion of the Cereset Tech Coach Training.
Paid Training.
Health Insurance, Vision and Dental Insurance offered upon training completion.
Paid vacation.
Paid holiday time between Christmas and New Year's Day.
This is an office position. Remote working is not an option.
Please submit Resume and Cover Letter to gina@cherrycreek.cereset.com
Job Tags
Holiday work, Weekend work, Afternoon shift,