Bilingual Customer Service Representative (Spanish- Onsite) Job at 1st Choice, LLC, New York, NY

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  • 1st Choice, LLC
  • New York, NY

Job Description

Job Title: Bilingual Customer Service Representative (Spanish– Onsite)
Location:Onsite | New York, NY 10004
Schedule:Full-Time | 40 Hours per Week


Join our team as a Bilingual Customer Service Representativesupporting the New York Independent Assessor Program (NYIAP)— a statewide initiative that helps Medicaid recipients access long-term, community-based services. This onsite positionis ideal for candidates fluent in Spanish andEnglishwho thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Work Location
  • This is a 100% onsite positionlocated at: New York, NY 10004
Key Dates
  • Training Period:August 18 – September 12, 2025
  • Start Date:September 15, 2025
  • Attendance:No absences allowed during training or the first 90 days
Work Schedule
  • Monday–Friday:8:30 AM – 8:00 PM
  • Saturday:10:00 AM – 6:00 PM (some required)
  • Assigned 8-hour shifts may vary within the stated hours
Job Responsibilities
  • Handle inbound calls and in-person inquiries regarding enrollment services
  • Assist clients with health plan selection and managed care education
  • Process enrollment and disenrollment forms accurately
  • Support mailroom and clerical tasks as needed
  • Maintain accurate and detailed records of consumer interactions
  • Escalate issues to the appropriate staff when needed
  • Provide Spanish-English interpretationfor non-English-speaking clients
  • Attend meetings and training sessions to stay current on program updates
Candidate Requirements
Required:
  • Must be available to work onsite in New York, NY 10004
  • High school diploma or equivalent (college degree a plus)
  • Fluency in both Spanish and English(spoken and written)
  • Minimum 2 years of experiencein customer service or human services
  • Typing speed of 35 WPM or higher
  • Strong communication, multitasking, and problem-solving skills
  • Professional, dependable, and team-oriented
Preferred:
  • Experience in a call center or public service environment
  • Familiarity with Medicaid, managed care, or other healthcare programs

Job Tags

Full time, Shift work, Saturday, Monday to Friday,

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