Job Description

Employbridge is hiring a Bilingual (English/Spanish) Customer Service Representative to support order processing, shipping coordination, and customer communications for a manufacturing/distribution operation in Opa-locka. If you’re detail-oriented, Excel-savvy, and comfortable in a fast-paced environment, we’d love to talk.

What You’ll Do

• Process sales orders, returns, picking tickets, and invoices in a timely manner.
• Coordinate daily carrier pick-ups and optimize freight costs.
• Prepare and track shipping documents (invoices, bills of lading); monitor shipment status.
• Coordinate transfers to distribution centers; handle stamping documentation.
• Maintain inventory controls: assist with warehouse processes, conduct physical counts, process transfers, and update records.
• Serve as a liaison with consumers, distributors, and customers; handle inquiries and complaints and report quality issues.
• Communicate effectively with supervisors and escalate issues for corrective action.
• Perform additional duties as assigned.

What You Bring

• Bilingual: English & Spanish (required).
• Experience in manufacturing or distribution (required).
• Direct experience interacting with customers and service providers.
• Proficiency in Excel (creating spreadsheets for analysis/reporting).
• Strong analytical and problem-solving skills; high attention to detail; commitment to quality work.

Why Employbridge

Join the nation’s leading industrial staffing partner and help deliver great outcomes for clients and talent every day.

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