Job Description

Amazon Locker+ Customer Service Associate

Job Overview

You’re on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives – even if for just a few moments. Associates work in designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

Duties & Responsibilities

Some of your duties may include:

1. Receive, pick, and stow customer orders, process returns, and prepare for delivery.
2. Assist customers with questions they may have.
3. Work through problem-solving scenarios for customers.
4. Maintain a clean, safe, and organized workspace.
5. Manage responsibilities for a Locker+ location, including opening and closing site.
6. Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
7. Receive truck deliveries.

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